KEY CHAIN GIFT WITH PURCHASE
WHERE CAN I PURCHASE RÉALISATION?
What currency do you charge?
What payment methods do you accept?
We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.
Apple Pay is available for customers completing their purchase via compatible Apple devices.
QuadPay, a 4-instalment payment option, is now available to US based customers, so you can shop now and pay later.
Google Pay is also available for customers with registered accounts.
For our Chinese customers we also accept payment via: AliPay, Union Pay and WeChat Pay. A Chinese shipping destination must be entered for these payment options to be made available at the checkout. Note: WeChat Pay is only available for desktop user.
Unfortunately we do not accept Amex cards.
How can I contact you?
WHAT SIZE SHOULD I ORDER?
WHERE DO YOU SHIP TO?
We offer global shipping with a flat rate standard or express shipping option to all destinations. Packages will be sent from our central warehouse in China. See our Shipping page for more information.
WHERE ARE RÉALISATION PIECES MADE?
Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and our prints are Réalisation original designs, with each print trademarked to our brand.
WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 7 days of receiving the package and meets our return policy. All returns need to be sent our returns centre located in Los Angeles, California. See the Returns and Exchanges page for more information.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through the the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.