Do you ship globally?
Yes we do! We offer international shipping to most destinations worldwide. Unfortunately, we have had to temporarily suspended shipping Israel, but we are working hard to get it back open soon.
How much is shipping?
Each order is charged at a flat rate of $10 USD for standard shipping.
Our shipping price is a flat rate regardless of location or how many pieces you order.
We are currently offering free standard shipping on orders over $300 USD.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. For more information see below.
HOW LONG DOES SHIPPING TAKE?
- Please allow 1-2 business days for your order to be received and processed by our warehouse team.
From then, Standard Shipping: 4-7 business days to most major cities, world-wide.
- Non-metro locations: Please allow 1-2 business days for your order to be received and processed by our warehouse team.
From then, orders will be shipped via EMS Postal Service which will take 10-14 business days.
During peak and holiday periods, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination. Please note, we cannot ship to PO box addresses.
Please note, COVID-19 may affect some delivery timeframes, with some courier services occasionally experiencing unexpected delays in transit, or delays in the providing tracking details.
How long after placing my order will it be shipped?
Please allow 1-2 business days from when your order is first placed for the warehouse to pick and pack your order for shipping. Northern Hemisphere customers this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes. Orders are shipped Monday to Friday.
When will my pre-order ship?
Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it. We will reach out to the email address associated with your order to advise is there are any expected delays.
Will I get a tracking number?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details cannot be supplied on weekends.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.
Please allow up to 5 days for the supply of tracking details for deliveries to Chinese addresses.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: firstname.lastname@example.org
Which courier do you use?
All our orders are shipped via a third party warehouse out of China and L.A. We predominately use FEDEX for deliveries to major cities.
SF Express is used for deliveries to Chinese addresses.
EMS Postal Service is used for deliveries to non-metro, regional locations & Russia. Packages sent via EMS will be handed to your local postal service for final delivery.
Australia: Australia Post
South Korea: Korea Post
Canada: Canada Post
Russia: Russian Post
You can track parcels via the Fedex, DHL, SF Express or EMS websites.
You can also use the Réalisation tracking page: http://realisationpar.aftership.com
If you are having any problems tracking your items, please email email@example.com
Will I have to pay any taxes or duties?
Our main warehouse ships orders directly from China. Regulations for import duties and taxes vary from country to country. We have no control over these charges and we cannot predict their amount. Unless otherwise stated, our garment prices and shipping costs are exclusive of all import duties and taxes. All orders are sent on a Delivery Duty Unpaid (DDU) basis.
Réalisation does not cover any duties, taxes or associated handling fees which may be applied to your order by your local government. Please be aware that you will be responsible for payment of these costs upon delivery of your order. Please contact your local DHL or customs office for more information. We are not responsible for replacing or refunding any orders that are stuck in customs clearance.
Our prices are charged in US Dollars (USD). Please be aware of your local currency conversion rates when calculating the value of your order.
Australia: Orders shipped to Australian addresses are inclusive of GST. Orders over the value of $1000 AUD will incur additional import duties and taxes.
USA: Orders shipped to US addresses over the value of $800 USD, per order, will incur import taxes and duties.