IMPORTANT SHIPPING INFORMATION
The world is facing a challenging time right now. However, Realisation is committed to ensuring that all orders are delivered safely and with limited delays. We will continue to provide any updates regarding shipping delays or retristrictions that may occur as a result of the implementation of any ongoing COVID-19 policies. As long as a courier is able to deliver to your address, your order should arrive within the quoted timeframe. We do ask that you keep a close eye on your tracking information for any updates issued. We do require a signature upon delivery, so we ask you to be available in person to accept your package when delivered.
Please refer to shipping timeframes quoted at the checkout for delivery to your destination. We will continue to provide updates as we receive them.
For more direct information about shipping please contact your selected courier as they will have real time updates:
USPS: 1 (800) 275-8777
DHL: Please follow this link to find your countries DHL number: https://www.logistics.dhl/global-en/home/contact-us.html
Do you ship globally?
Yes we do! We offer international shipping to all destinations worldwide.
For shipping to addresses in the United Kingdom or Europe, please be directed to shop via UK.REALISTIONPAR.COM
How much is shipping?
Each order is charged at a flat rate of $10 USD for standard shipping and $25 USD for express shipping.
Our shipping price is a flat rate regardless of location or how many pieces you order.
We are currently offering free standard shipping on orders over $300 USD.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. For more information see below.
HOW LONG DOES SHIPPING TAKE?
- Standard Shipping: 4-7 business days to most major cities, world-wide.
- Express International Shipping: 2-4 business days to most major cities, world-wide.
- Non-metro locations & Russia: 10-14 business days. Orders will be sent via EMS postal service. Express shipping to these locations is not available.
- China: 5-10 Business Days.
Please note that all shipping addresses must be entered in English. You will be required to sign for your delivery.
How long after placing my order will it be shipped?
Please allow 1-2 working days from when your order is first placed for the warehouse to pick and pack your order for shipping. Northern Hemisphere customers this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes, especially for express orders. Orders are shipped Monday to Friday.
Will I get a tracking number?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.
Please allow up to 5 days for the supply of tracking details for deliveries to Chinese addresses.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: email@example.com
Which courier do you use?
- All our orders are shipped via a third party warehouse out of China and L.A. We predominately use DHL for deliveries to major cities.
- Yuangtong is used for deliveries to Chinese addresses.
- EMS is used for deliveries to non-metro locations & Russia. Packages sent via EMS will be handed to your local postal service for final delivery.
Australia: Australia Post
South Korea: Korea Post
Canada: Canada Post
Russia: Russian Post
You can track parcels via the DHL, Yuangtong or EMS websites.
You can also use the Réalisation tracking page: http://realisationpar.aftership.com
If you are having any problems tracking your items, please email firstname.lastname@example.org
Will I have to pay any taxes or duties?
Our main warehouse ships orders directly from China. Regulations for import duties and taxes vary from country to country. We have no control over these charges and we cannot predict their amount. Unless otherwise stated, our garment prices and shipping costs are exclusive of all import duties and taxes. All orders are sent on a Delivery Duty Unpaid (DDU) basis.
Réalisation does not cover any duties, taxes or associated handling fees which may be applied to your order by your local government. Please be aware that you will be responsible for payment of these costs upon delivery of your order. Please contact your local DHL or customs office for more information.
Our prices are charged in US Dollars (USD). Please be aware of your local currency conversion rates when calculating the value of your order.
Australia: Orders shipped to Australian addresses are inclusive of GST. Orders over the value of $1000 AUD will incur additional import duties and taxes.
USA: Orders shipped to US addresses over the value of $800 USD, per order, will incur import taxes and duties.