IMPORTANT SHIPPING NOTE: CHINESE NEW YEAR CLOSURES
Please note our warehouse will be closed to celebrate the Chinese New Year holiday. New orders placed from 9pm (ADST), Friday 5th February will be shipped, when shipping resumes on Thursday 18th February, 2021.
We apologise for any inconvenience caused by delays.
We are offering FREE SHIPPING all orders placed on our international website during this period. Please allow 2-3 business days from February 18th for tracking details to be supplied for your order.
Please email the team email@example.com with any questions.
Do you ship globally?
EYes we do! We offer international shipping to all destinations worldwide.
For shipping to addresses in the United Kingdom or Europe, please be directed to shop via UK.REALISTIONPAR.COM
Zodiac Tees & Important Shipping Information
Each of our new Zodiac Tees comes with a free DIY Tie-Dye gift set, for you to use at home to customise your white Zodiac tee, and tie-dye it to create your own original Realisation piece. The gift will be automatically added to your cart once a Zodiac tee is selected.
Orders that contain Tie-Dye gift kits will be shipped POST NL and take (10-15 business days) for delivery. If you do not wish to receive a tie-dye set with your order, please add a note under ORDER COMMENTS at the checkout so that the team can remove the free kit from your order. Orders without tie-dye kits will be sent via DHL and Fedex with shipping of 4-7 business days. Once an order has left our warehouse it cannot be changed, cancelled or altered.
How much is shipping?
Each order is charged at a flat rate of $10 USD for standard shipping and $25 USD for express shipping.
Our shipping price is a flat rate regardless of location or how many pieces you order.
We are currently offering free standard shipping on orders over $300 USD.
*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. For more information see below.
HOW LONG DOES SHIPPING TAKE?
- Standard Shipping: 4-7 business days to most major cities, world-wide.
- Non-metro locations: 10-14 business days. Orders will be sent via EMS postal service. Express shipping to these locations is not available.
During peak and holiday periods, shipping timeframes may be subject to change. Please refer to the shipping timeframes quoted at the checkout for shipping to your destination. Please note, we cannot ship to PO box addresses.
Please note, COVID-19 may affect some delivery timeframes, with some courier services occasionally experiencing unexpected delays in transit, or delays in the providing tracking details.
How long after placing my order will it be shipped?
Please allow 1-2 working days from when your order is first placed for the warehouse to pick and pack your order for shipping. Northern Hemisphere customers this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes, especially for express orders. Orders are shipped Monday to Friday.
When will my pre-order ship?
All per-orders will be delivered to you by end of January 2021. Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it. We will reach out to the email address associated with your order to advise is there are any expected delays.
Will I get a tracking number?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.
Please allow up to 5 days for the supply of tracking details for deliveries to Chinese addresses.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: firstname.lastname@example.org
Which courier do you use?
All our orders are shipped via a third party warehouse out of China and L.A. We predominately use DHL for deliveries to major cities. Orders to the USA are shipped via Fedex.
Yuangtong is used for deliveries to Chinese addresses.
Any orders containing the new Zodiac Tee Tie-Dye kits will be sent via POST NL, and shipping will take (10-15 business days).
EMS Postal Service is used for deliveries to non-metro, regional locations & Russia. Packages sent via EMS will be handed to your local postal service for final delivery.
Australia: Australia Post
South Korea: Korea Post
Canada: Canada Post
Russia: Russian Post
You can track parcels via the DHL, Fedex, Yuangtong or EMS websites.
You can also use the Réalisation tracking page: http://realisationpar.aftership.com
If you are having any problems tracking your items, please email email@example.com
Will I have to pay any taxes or duties?
Our main warehouse ships orders directly from China. Regulations for import duties and taxes vary from country to country. We have no control over these charges and we cannot predict their amount. Unless otherwise stated, our garment prices and shipping costs are exclusive of all import duties and taxes. All orders are sent on a Delivery Duty Unpaid (DDU) basis.
Réalisation does not cover any duties, taxes or associated handling fees which may be applied to your order by your local government. Please be aware that you will be responsible for payment of these costs upon delivery of your order. Please contact your local DHL or customs office for more information. We are not responsible for replacing or refunding any orders that are stuck in customs clearance.
Our prices are charged in US Dollars (USD). Please be aware of your local currency conversion rates when calculating the value of your order.
Australia: Orders shipped to Australian addresses are inclusive of GST. Orders over the value of $1000 AUD will incur additional import duties and taxes.
USA: Orders shipped to US addresses over the value of $800 USD, per order, will incur import taxes and duties.