IMPORTANT SHIPPING INFORMATION - TEMPORARY WAREHOUSE CLOSURE
Our warehouse will be closed from Friday 28th January - 6th February 2022 to celebrate Chinese New Year. Any orders placed during this period on our international website will be sent when shipping resumes on Monday 7th February 2022.
We are offering FREE SHIPPING ON ALL ORDERS over this period.
Tracking numbers for your order will be supplied via email as soon as shipping resumes and the information is available.
We apologise for any inconvenience caused by this delay.
WHERE CAN I PURCHASE RÉALISATION?
What currency do you charge?
What payment methods do you accept?
Credit Cards: We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal. Unfortunately we do not accept Amex cards.
Apple Pay is available for customers completing their purchase via compatible Apple devices.
ZIP (formally known as QuadPay), a 4-instalment payment option, is available to US based customers, so you can shop now and pay later.
Splitit, an instalment based payment method, utilising a customer's existing Visa or Mastercards, is available to Australian and New Zealand customers.
Google Pay is also available for customers with registered accounts.
For our Chinese customers we also accept payment via: AliPay, Union Pay and WeChat Pay. A Chinese shipping destination must be entered for these payment options to be made available at the checkout. Note: WeChat Pay is only available for desktop users and cannot be processed on mobile devices.
How can I contact you?
You can contact us by sending an e-mail to email@example.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.
WHAT SIZE SHOULD I ORDER?
WHERE DO YOU SHIP TO?
We offer global shipping to most destinations. Packages will be sent from our central warehouse in China. For shipping of orders to addresses in the United Kingdom or Europe, please shop our website for the UK uk.realisationpar.com or EU eu.realisationpar.com.
See our Shipping page for more information.
WHERE ARE RÉALISATION PIECES MADE?
Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. Most of our garments are made from silk and our prints are Réalisation original designs, with each print trademarked to our brand.
WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on full price purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns need to be sent to our returns centre located in Los Angeles, California. See the Returns and Exchanges page for more information.
WHAT IF MY ORDER IS MISSING AN ITEM(S)?
Each order upon picking and packing prior to dispatch is weighed to confirm inclusion of all ordered items. Upon dispatch the courier confirms weight of the parcel. Réalisation cannot be held responsible for missing items when courier and fulfillment center confirmed delivery of all ordered items via visual and written confirmation. Please email us straight away at firstname.lastname@example.org so we can review the matter. Claims for reimbursement must be made between the buyer and carrier.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
Don't know what to buy your Dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.
Our e-Gift Vouchers are available to purchase online for any amount between $1 - $1000, and are redeemable for 1 year from purchase. Gift vouchers will be sent your giftee via email after you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.
Click HERE to purchase a gift voucher