IMPORTANT SHIPPING INFORMATION
The world is facing a challenging time right now. However, Realisation is committed to ensuring that all orders are delivered safely, with limited delays. We will continue to provide any updates regarding shipping delays or retristrictions that may occur as a result of the implementation of any ongoing COVID-19 policies. As long as a courier is able to deliver to your address, your order should arrive within the quoted timeframe. We do ask that you keep a close eye on your tracking information for any updates issued. We do require a signature upon delivery, so we ask you to be available in person to accept your package when delivered.
Please refer to shipping timeframes quoted at the checkout for delivery to your destination. We will continue to provide updates as we receive them.
For more direct information about shipping please contact your selected courier as they will have real time updates:
USPS: 1 (800) 275-8777
DHL: Please follow this link to find your countries DHL number: https://www.logistics.dhl/global-en/home/contact-us.html
WHERE CAN I PURCHASE RÉALISATION?
What currency do you charge?
What payment methods do you accept?
We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal. Unfortunately we do not accept Amex cards.
Apple Pay is available for customers completing their purchase via compatible Apple devices.
QuadPay, a 4-instalment payment option, is now available to US based customers, so you can shop now and pay later.
Google Pay is also available for customers with registered accounts.
For our Chinese customers we also accept payment via: AliPay, Union Pay and WeChat Pay. A Chinese shipping destination must be entered for these payment options to be made available at the checkout. Note: WeChat Pay is only available for desktop user.
How can I contact you?
You can contact us by sending an e-mail to firstname.lastname@example.org and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.
You can also contact us via text message.
Text Us: +1 (424) 306 1590
Please note this number is a text message line only, and cannot accept voice calls. International text rates may apply.
WHAT SIZE SHOULD I ORDER?
WHERE DO YOU SHIP TO?
We offer global shipping to all destinations. Packages will be sent from our central warehouse in China. For shipping of orders to addresses in the United Kingdom or Europe, please shop our website for the UK & EU: uk.realisationpar.com
See our Shipping page for more information.
WHERE ARE RÉALISATION PIECES MADE?
Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and our prints are Réalisation original designs, with each print trademarked to our brand.
WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns need to be sent to our returns centre located in Los Angeles, California. See the Returns and Exchanges page for more information.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.