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Questions & Answers

 

WHERE CAN I PURCHASE RÉALISATION?

Réalisation garments are exclusively available online here at realisationpar.com and cannot be purchased from any other online stores or retailers.
For shipping to addresses in the United Kingdom or Europe, please visit our new website: uk.realisationpar.com
Shop Réalisation IRL (In Réal Life) at Harrods London, for a limited time, until August 12th 2019. 

What currency do you charge?

All of our products are priced in US Dollars (USD). Your credit card will be charged in US Dollars and then converted to your local currency by your bank on your account statement. Please note, that Réalisation is a Hong Kong registered business therefore, an international transaction fee may also be charged by your bank.

What payment methods do you accept?

We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

QuadPay, a 4-instalment payment option, is now available to US based customers, so you can shop now and pay later.

Google Pay is also available for customers with registered accounts. 

For our Chinese customers we also accept payment via: AliPay, Union Pay and WeChat Pay. A Chinese shipping destination must be entered for these payment options to be made available at the checkout. Note: WeChat Pay is only available for desktop user.

Unfortunately we do not accept Amex cards.

How can I contact you?

You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

WHAT SIZE SHOULD I ORDER?

We get it, sizing can be difficult, that’s why we’re here to help! Come chat on our online chat window or send us an email at talktomebaby@realisationpar.com and we’ll help figure out the best size for you. On each product page you can find all the individual garment fit notes under ‘View Sizing Chart.’ Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.

WHERE DO YOU SHIP TO?

We offer global shipping to all destinations. Packages will be sent from our central warehouse in China. For shipping of orders to addresses in the United Kingdom or Europe, please shop our website for the UK & EU: uk.realisationpar.com
See our Shipping page for more information.

WHERE ARE RÉALISATION PIECES MADE?

Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and our prints are Réalisation original designs, with each print trademarked to our brand.

WHAT IS OUR RETURN POLICY?

We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns need to be sent our returns centre located in Los Angeles, California. See the Returns and Exchanges page for more information.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at talktomebaby@realisationpar.com so we can review the matter.

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?

Definitely. We do not store any credit card details nor do we share your personal information with any third party.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through the the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

DO YOU OFFER GIFT CARDS?

Sorry, we don't yet offer gift cards.

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