Questions & Answers

Réalisation garments are exclusively available to purchase online here at realisationpar.com and cannot be purchased from any other online stores or retailers. For shipping to addresses in the United Kingdom or Europe, please visit our new website: uk.realisationpar.com
 

All of our products are priced in US Dollars (USD). Your credit card will be charged in US Dollars and then converted to your local currency by your bank on your account statement. Please note, that Réalisation is a Hong Kong registered business therefore, an international transaction fee may also be charged by your bank.

Credit Cards: We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal. Unfortunately we do not accept Amex cards.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

QuadPay, a 4-instalment payment option, is available to US based customers, so you can shop now and pay later.

Splitit, an instalment based payment method, utilising a customer's existing Visa or Mastercards, is available to Australian and New Zealand customers.

Google Pay is also available for customers with registered accounts. 

For our Chinese customers we also accept payment via: AliPay, Union Pay and WeChat Pay. A Chinese shipping destination must be entered for these payment options to be made available at the checkout. Note: WeChat Pay is only available for desktop users and cannot be processed on mobile devices. 

 

You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

You can also contact us via text message.

Text Us: +1 (424) 306 1590

Please note this number is a text message line only, and cannot accept voice calls. International text rates may apply.

We get it, sizing can be difficult, that’s why we’re here to help! Come chat on our online chat window or send us an email at talktomebaby@realisationpar.com and we’ll help figure out the best size for you. On each product page you can find all the individual garment fit notes under ‘View Sizing Chart.’ Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.

We offer global shipping to all destinations. Packages will be sent from our central warehouse in China. For shipping of orders to addresses in the United Kingdom or Europe, please shop our website for the UK & EU: uk.realisationpar.com
See our Shipping page for more information.

Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and our prints are Réalisation original designs, with each print trademarked to our brand.

We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns need to be sent to our returns centre located in Los Angeles, California. See the Returns and Exchanges page for more information.

WHAT IF MY ORDER IS MISSING AN ITEM(S)?

Each order upon picking and packing prior to dispatch is weighed to confirm inclusion of all ordered items. Upon dispatch the courier confirms weight of the parcel. Réalisation cannot be held responsible for missing items when courier and fulfillment center confirmed delivery of all ordered items via visual and written confirmation. Please email us straight away at talktomebaby@realisationpar.com so we can review the matter. Claims for reimbursement must be made between the buyer and carrier. 

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at talktomebaby@realisationpar.com so we can review the matter.

Definitely. We do not store any credit card details nor do we share your personal information with any third party.

Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

Don't know what to buy your dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.

Our e-Gift Vouchers are available to purchase online for any amount between $1 - $1000, and are redeemable for 1 year from purchase. Gift vouchers will be sent your giftee via email afer you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.

Click here to purchase a gift voucher: realisationpar.com/giftcertificates.php