Based in Paddington, Sydney we are looking for a passionate and experienced individual to assist in the set up and support the management for our first Australian retail store. Providing an excellent customer experience; you will act as a brand ambassador, helping to build a community of new loyal customers while nurturing relationships with our private, VIP clients and our Réal community.
- Assist in the development and implementation of new processes alongside daily general management and tracking of store procedures and staff to meet targets
- Management reporting
- Developing and managing a concierge service for VIP customers including private shopping opportunities
- Assist the social media team with gifting and social appointments to contribute to customer acquisition.
- Track sales initiatives to meet targets
- Manage in-store online returns and direct store staff to process and communicate with online clients
- Supporting the Store Manager in all tasks
- Servicing the Réal community to the highest standard and build and nourish customer relationships
- Supporting the store operations and reporting processes including providing recommendations for stock replenishment
- Ensuring the sales team are well trained and motivated to achieve KPI’s
- Contributing to recommendations for loss prevention
- Inspiring and motivating the team, identifying individual potential to facilitate developmental opportunities
- Creating a warm and friendly in-store environment that feels luxurious while in line with brand culture and ethos
- Assisting with in-store marketing events
- Representing Réalisation Par in the local market and identifying new opportunities to increase customer engagement
- Nurturing existing clients to provide a consistent and seemless customer experience between online and in-store
- Maintaining a commercial mindset to continually identify and convert opportunities to increase store performance
- Ensuring excellent execution and maintenance of visual merchandising and styling in-store
- Developing and executing a concierge service for VIP customers including private shopping opportunities
- Previous experience in retail management, preferably in luxury womenswear
- A client-centric customer service approach
- Excellent leadership skills
- A keen eye for detail and strong work ethic
- Extensive experience serving a global network of individuals and ambassadors
- Is comfortable and skilled in selling through both in-store and digital channels
- A proactive and positive in approach, with ability to tackle issues and identify and implement solutions quickly
- An ability to balance a commitment to business goals with a specific focus on client needs
- Proficient with Microsoft Office and Point of Sales (POS) systems
- Genuinely passionate for the brand and brand ethos
- Competitive salary package
- Generous staff discount
- Seasonal wardrobes
- Ability to work with a talented and dedicated International team
- Unique opportunity to manage our first Australian store
Full time based at the retail store in Sydney
Tuesday - Saturday
Réalisation Par is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience.
Equipped with a client focussed mindset, we are looking for candidates who proactively seek opportunities to elevate the experience for all customers whilst nurturing the relationship with existing clients in an authentic way and expand our community. As a member of the retail team and a trusted advisor to your clients, you are passionate and knowledgeable on all aspects of Realisation Par.
- Developing the client sales experience and implementing a specific, bespoke approach for clients which is in-line with the Realisation Par brand image and culture
- Acting as a Realisation Par ambassador to build and maintain a loyal base of high-value clients and take a lead role in all client engagement
- Styling clients in an elevated and professional way that meets Réal expectations
- Focus on developing new and existing client relationships to encourage repeat purchasing
- Create an elevated client experience for all
- Achieve business sales targets and KPIs
- Work with the operations team to continuously improve the client journey and experience
- Work collaboratively with cross-functional International teams and contribute to planning and execution of any curated events
- Manage stock levels to monitor availability, prioritisation and allocation including loss prevention
- Previous retail experience, in womenswear preferable
- Confidence and the ability to build trust with both staff and customers
- Knowledge and interest of luxury product and styling
- Network of connections with clients that are interested in Realisation Par
- Skill and comfort in selling in store and through digital channels
- Skill in making and maintaining new connections
- A proactive and positive in approach, with ability to tackle issues and identify and implement solutions quickly
- An ability to balance a commitment to business goals with a focus on client needs
- Competitive salary package
- Generous staff discount
- Seasonal wardrobes
- Ability to work with a talented and dedicated International team
Full time based at the retail store in Sydney. Rostered days to be determined.
Réalisation Par is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience.