CYBER MONDAY AND VOSN RETURNS
Any purchases made using the CYBERGIRL or YOUKNOWYOUWANTTO discount code are eligible for exchange or store credit only, no refunds. Standard returns policy criteria applies. See below for more information.
Store credit for returns on Cyber Monday and VOGUE ONLINE SHOPPING NIGHT (VOSN) purchases will be issued based on the discounted price paid for the garment/s. Exchanges will be based on the full price of the garment, to allow for an exchange for a garment at equal value. If an exchange is requested for a garment at a higher price, the difference between the full retail price of the two garments will be payable at the point of exchange.
Please note, that the discount can't be applied retrospectively to any purchases made prior to the commencement of the promotional period, or for purchases made without the discount code, or after the promotional period has ended. Orders cannot be changed or cancelled once processed.
WHAT IS OUR RETURNS POLICY?
You must request an exchange or return within 7 days of receiving our order.
The item(s) must be in original condition with the original packaging and all tags attached. Please note any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume. The item/s must be returned to our warehouse before the refund or exchange is made.
NOTE: During promotional periods, items purchased using a discount or promotional code are eligible for exchange or store credit only. This is subject to the terms and conditions of the individual promotion.
ARE RETURNS FREE?
The shipping cost of returning item/s to Réalisation for an exchange or refund are not covered or reimbursed by us. However, if you request an exchange, we will arrange to send the new item out to you. We understand that some international postage can be costly, we do not expect express shipping on returns.
HOW DO I ORGANISE A RETURN?
If you've met the above requirements, you may submit a Return Request through our website.
Simply log in to your account and go to My Account. Go to Completed Orders, then click Return Item(s) next to the item you want to return. Fill out the following on the Return Request:
Item to return
Select return or request an exchange
Once done, click Submit Return Request. You will receive a confirmation e-mail once the Return Request is sent.
If you didn't make an account with us simply email email@example.com
Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package.
Please wait to receive all required returns information before sending any return packages. Our office is closed over the weekend so if you submit an online return request on the weekend we will reply on Monday..
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
WHERE DO I SEND MY RETURNED ITEM?
All items need to be received into our returns centre in Los Angeles, California.
We will provide you with the full details when once your return has been authorized.
Please do not return any items before requesting a Returns Authoriation Number.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Once we receive your return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email when our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original form of payment.
HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?
Once we receive your return, please allow 3-5 business days for your return to be processed at our factory. We’ll send you an email once our team has shipped your exchange so you know it’s on the way.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, please contact us straight away at firstname.lastname@example.org so we can help to resolve the problem as quickly as possible.
We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your RÉALISATION PAR account.