IMPORTANT SHIPPING NOTE:
Our warehouse will be closed for shipping from lunchtime Wednesday 25th January - Thursday 2nd February 2017 to celebrate Chinese New Year. |
Please note: Any orders placed after 11:00am (Australian Daylight Savings Time) on Wednesday 25th January, will not be shipped until Friday 3rd February 2017.
We apologise for any inconvenience caused by delayed shipments.
*Northern hemisphere customers, please note, you will be a day behind the above mentioned dates.
DO YOU SHIP GLOBALLY?
Yes we do!
HOW MUCH IS SHIPPING?
Each order is charged at a flat rate of $15 USD for standard shipping and $29 USD for express shipping.
Our shipping price is a flat rate regardless of location or how many pieces you order.
WHEN WILL MY ORDER ARRIVE?
Orders can be sent two ways:
1) Standard delivery services: To major cities, these are usually received in 4-7 business days.
2) Express International Shipping: To major cities, these are usually received in 2-4 business days.
If your location is slightly more remote, you will be notified after purchasing and your order can take up to 10 business days. There can be occasional customs or courier delays which may affect your delivery timeframe. Please allow for 1-2 working days to pick and pack your order.
Our cut-off time for same day dispatch is 3:00 PM, AEST.
Orders placed during the weekends will be shipped the following business day.
WILL I GET A TRACKING NUMBER?
An e-mail will be sent once your order has been dispatched. Please allow up to 24 hours after the day of shipping for tracking numbers to be made available. You can email us at firstname.lastname@example.org if you do not receive a tracking number. Please ensure your delivery address is attended during office hours.
WHICH COURIER DO YOU USE?
All our orders are shipped via a third party warehouse out of China and L.A. We use DHL and USPS for all deliveries to major cities with EMS being used to more remote locations. You can track parcels via the DHL, USPS, or the EMS website. If you are having any problems tracking your items please email email@example.com.