IMPORTANT NOTE: We have temporarily suspended our express shipping option due to peak periods with our carrier. As such, only standard shipping is available at this time. We apologise for any inconvenience. Please refer to quoted shipping time-frames.
All sales made using the "DREAMGIRLS" discount code are eligible for exchange or store credit only. No refunds. Promotion valid from midday to midnight AEST, Wednesday 24th May, 2017.
DO YOU SHIP GLOBALLY?
Yes we do! We offer international shipping to all destinations.
HOW MUCH IS SHIPPING?
Each order is charged at a flat rate of $15 USD for standard shipping and $29 USD for express shipping.
Our shipping price is a flat rate regardless of location or how many pieces you order.
WHEN WILL MY ORDER ARRIVE?
Orders can be sent two ways:
1) Standard delivery services: To major cities, these are usually received in 5-10 business days.
2) Express International Shipping: To major cities, these are usually received in 2-4 business days.
If your location is slightly more remote, you will be notified after purchasing and your order can take up to 14 business days. There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately are beyond our control.
Please allow for 1-2 working days from when your order is first place to pick and pack your order.
Our cut-off time for same day dispatch is 3:00 PM, (Australian Eastern Standard Time) Monday - Friday.
Orders placed after 3:00PM AEST or during the weekends will be shipped the following business day.
Northern Hemisphere customers please note, this may mean that you are a day behind our team due to time zone differences. Please take note of this when considering delivery timeframes, especially for express orders.
WILL I GET A TRACKING NUMBER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily, and quickly track the progress of your order. Please allow 48 hours from the time your order is first placed, until tracking information is made available, and your order status is also changed to 'Shipped'.
As we ship orders Monday - Friday AEST, tracking details can only be supplied on weekdays.
Please note, your order will be marked with the status 'Awaiting Fulfilment' or 'Awaiting Pick Up' until tracking details have been supplied to us by the carrier. Therefore, your order status will not be changed to 'Shipped' until after the package is already in transit. Typically this is the day after an order is actually shipped.
If you did not receive this email with tracking details after 48 hours of placing your order, please feel free to contact us at: email@example.com
Please ensure your delivery address is attended during business hours to ensure you are able to accept delivery of your package. In most cases delivery will require a signature to confirm that the package has been received.
WHICH COURIER DO YOU USE?
All our orders are shipped via a third party warehouse out of China and L.A. We mainly use DHL and USPS for all deliveries to major cities, with EMS being used to more remote locations. You can track parcels via the DHL, USPS, or the EMS website. If you are having any problems tracking your items please email firstname.lastname@example.org