IMPORTANT NOTE: All sales made using the "DREAMGIRLS" discount code are eligible for exchange or store credit only. No refunds. Promotion valid from midday to midnight AEST, Wednesday 24th May, 2017.
WHAT IS RÉALISATION'S RETURNS POLICY?
You must request and exchange or return within 7 days of receiving the item.
The item/s must be in original condition, with all tags still attached and with the original packaging.
Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments
that smell of perfume.
Item/s must not have been worn, washed or altered in any way.
Items returned without the tag attached, or in its original condition will not be accepted. Items that do not meet our returns policy will not be accepted and will be returned to the customer.
The item/s must be returned to our warehouse before the refund or exchange is made.
The cost of the original freight and return to the warehouse will not be reimbursed or refunded.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Réalisation for an exchange or refund are NOT covered or reimbursed by us. If you request an exchange, however, we will cover the shipping cost to send the new size out to you (only if it is the same style.) Otherwise, the cost to repost will be covered by the customer.
(Note: We do understand some postage can be costly, we do not expect express returns. Standard postage is OK.)
HOW DO I ORGANISE A RETURN?
If you've met the above requirements, you may submit a Return Request through our website.
Simply log in to your account and go to My Account. Go to Completed Orders, then click Return Item(s) next to the item you want to return. Fill out the following on the Return Request:
Item to return
Select return or request an exchange
Once done, click Submit Return Request. You will receive a confirmation e-mail once the Return Request is sent.
If you didn't make an account with us simply email email@example.com
Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package.
Please wait to receive all required returns information and the correct address before sending any return packages to us. Our office is closed over the weekend so if you submit an online return request on the weekend we will reply to you as soon as possible on Monday with your returns information.
Once the return package is sent, please email us a photo of the return postage receipt as proof of shipping.
Please note, we are unable to be held liable for the loss of your item being returned.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURNED ITEM?
All items need to be received into our returns centre in Los Angeles, California.
We will provide you with the full address when we allocate your Returns Authorization (RA) number.
Please do not return any items before requesting a RA Number, and confirming the correct return address with us.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. Once your returned parcel has been received by our warehouse, we will contact you to process the exchange or refund. Please allow 1-2 business days from receipt of your returned parcel for the items to be processed and checked by our team.
However, total time will be dependent on when your return is received by our team.
For exchanges: We will send your new piece/s out and email you a tracking number.
For refunds: We will issue refunds back via your original payment method (credit/debit card or PayPal), and email you a confirmation once completed. Please note, that depending on your financial institution it may take up to 10 business days for the funds to clear back into your account.
Please keep an eye out for email notifications from us, as we will keep you updated along the way.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, please contact us straight away at firstname.lastname@example.org so we can help to resolve the problem as quickly as possible.
We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your RÉALISATION PAR account.