WHERE CAN I PURCHASE RÉALISATION?
Réalisation is exclusively available at realisatiopar.com and cannot be purchased anywhere else.
WHAT CURRENCY DO YOU CHARGE?
We are priced in US Dollars (USD).
HOW CAN I CONTACT YOU?
We operate through a mobile office. The quickest way to contact us is by sending an e-mail to firstname.lastname@example.org and we will get back to you as soon as possible.
Our office hours are 9:30am - 6:30pm Monday - Friday (Australian Daylight Savings Time).
Please note, our customer service team is based in the southern hemisphere and therefore may operate in a different time zone to some of our global customers, and therefore in many instances, will be a day ahead.
Any enquiries that are made outside of our office hours or over the weekend will be responded to as soon as possible upon our return to the office.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, and Discovery cards.
WHEN WILL MY ORDER ARRIVE?
Orders can be sent two ways:
1) Standard delivery services: To major cities, these are usually received in 4-7 business days.
2) Express International Shipping: To major cities, these are usually received in 2-4 business days. Orders must be placed prior to 3pm ADST for same day despatch.
If your location is slightly more remote, you will be notified after purchasing and your order can take up to 10 business days. There can be occasional customs or courier delays which may affect your delivery timeframe. Please allow for 1-2 working days to pick and pack your order.
Our cut-off time for same day dispatch is 3:00 PM, AEST.
Orders placed during the weekends will be shipped the following business day.
WILL I HAVE TO PAY ANY DUTIES ON TOP OF MY ORDER?
Realisation, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily, and quickly locate the progress of your order. Please allow 24-48 hours from the time of order until tracking information is made available. If you did not receive this email, please contact us at: email@example.com.
To track the progress of all orders, please visit the link provided for DHL, EMS, or USPS.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
Réalisation charges a flat postal rate of $15 USD for standard shipping and $29 USD for express shipping. The price is regardless of your location or how many pieces you order.
WHERE DO YOU SHIP TO?
We ship internationally and offer flat rate standard and express shipping options to all destinations.
WHERE IS REALISATION PRODUCED?
Réalisation Par is designed by Australians and produced in China. We print and dye all our own fabrics which are original designs of our Art Director in Los Angeles.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at firstname.lastname@example.org so we can review the matter.
HOW DO I REQUEST A RETURN?
Simply e-mail email@example.com so we can allocate a Returns Authorisation (RA) number for you. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). Réalisation cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
WHAT IS YOUR RETURN POLICY?
We understand that sometimes things just don't work; therefore, Réalisation will accept returns and exchanges on all our pieces.
All items need to be received into our returns centre in Los Angeles, California.
If you wish to return an item(s):
You must request AND exchange or return within 7 days of receiving the item.
Please send a photo of the return postage receipt as proof of shipping.
The item(s) must be in original condition with the original packaging and with all tags still attached.
Items returned without the tag attached in its original condition will not be accepted.
We cannot accept garments that have makeup stains and/or garments that smell of perfume.
Item(s) must not have been worn, washed, or altered in any way.
Réalisation offers a full refund (excluding original shipping cost) or an exchange on items. Unfortunately, we cannot accept any returns that do not meet these requirements.
WHAT SIZE SHOULD I ORDER?
We understand it can be difficult to figure out your sizing. Our items are considered true to size so stick with what you would normally wear. However, we supply all measurements of each for your reference on the SIZING page. We have also outlined the size the model is wearing in the online store, which can help as a guide. If you would like more detailed size information, please email us at firstname.lastname@example.org
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third party. Don't worry, you can trust us.